Return and Exchange Policy
Return / Exchange:
At Zia Infotech, we strive to provide our customers with the best IT hardware products, third party softwares, cloud computing services, website development services, mobile applications development services and digital marketing services. However, we understand that there may be instances where you may need to return, refund, or exchange a product or service. To ensure a smooth and hassle-free process, we have put together the following policy:
General:
What can be returned or exchanged?
Check for product categories, acceptable conditions (e.g., unused, unopened), and any exclusions (e.g., final sale items).
What are the timeframes for returns and exchanges?
We have a specific timeframe of 24 hours within which you can initiate a return or exchange by sending an email from your registered email with proof of purchase to our billing team at billing@ziainfotech.com.
What refund options are available?
We offer full or partial refunds or exchanges.
How do I initiate a return or exchange?
It starts by sending an email from your registered email with proof of purchase to our billing team at billing@ziainfotech.com and mentioning the reason for a return or exchange. We must receive the email within the timeframe given above.
Who pays for shipping costs?
For defective or wrong items, we often cover shipping costs.
Products:
Return will be considered only in below mentioned situations:
- We should be reported by registered email within 24 hours of the delivery.
- For damaged or wrong products we should be reported with 360 Degree Full HD video proof. (Unboxing, Product condition, and serial number, etc.)
- Returned products should be in sellable condition.
- No return will be entertained for invalid reasons. E.g.:- Not interested, Made order by mistake, No longer needed, etc.
What happens if my product arrives damaged?
Contact the company immediately for a replacement or refund.
I received the wrong item. What can I do?
Contact us by sending an email from your registered email with proof of purchase to our billing team at billing@ziainfotech.com within 24 hours of delivery.
Can I return an unwanted or unused product?
No, we do not accept returns in such conditions.
Services:
What if I’m not satisfied with the service?
It depends on the service and the reason for dissatisfaction. Some services offer guarantees or free trials. If our services are mentioned with a refund policy during checkout then you will be eligible for a refund, otherwise not.
Can I cancel a service before it starts?
This varies by service. Non-refunded services are domains, third-party services like Microsoft 365, Google Workspace, Zoho apps, and cloud services. Partial refund services are website development services, corporate branding services, mobile applications development services, or other customized services.
If the service didn’t deliver as promised. What can I do?
Document the issue and contact us at billing@ziainfotech.com for a resolution. If we don’t rectify it, you may be eligible for a partial or full refund depending on the circumstances.
Additional Tips:
- Always keep your receipt and any relevant documentation.
- Communicate promptly and politely with the company if you have an issue.
- Consider mediation or arbitration if you can’t resolve the issue directly.
Remember: Reading the specific return and exchange policy before purchase is crucial. This helps you understand your rights and avoid surprises.
Feel free to ask if you have any further questions or need more details on specific aspects of the policy before making a purchase.
Exceptions
In some cases, we may make exceptions to our return, refund, and exchange policy. These exceptions will be evaluated on a case-by-case basis and are subject to management approval. Please contact our customer support for further assistance.
It is important to note that our return, refund, and exchange policy is subject to change without prior notice. We encourage you to review our policy regularly to stay updated.
If you have any questions or need further clarification regarding our return, refund, and exchange policy, please don’t hesitate to contact our customer support team by email to billing@ziainfotech.com. We are here to assist you.
Thank you for choosing Zia Infotech. We value your satisfaction and will do our best to ensure a positive experience.