1. How can I contact Zia Infotech’s technical support?
You can reach our technical support team through the following channels:
- Phone: 0141 3575 172
- Email: support@ziainfotech.com
- Live Chat: Monday to Friday, 10:00 AM to 7:00 PM IST
- Support Ticket: Submit a support ticket through our website for non-urgent issues support@ziainfotech.com.
2. What are your technical support hours?
Our technical support team is available Monday to Friday, 10:00 AM to 7:00 PM IST
3. What kind of technical support do you offer?
Zia Infotech offers a wide range of technical support services, including:
- Product troubleshooting: Assistance with product-related issues and errors.
- Software installation and configuration: Help with installing and setting up software applications.
- Network troubleshooting: Identifying and resolving network connectivity problems.
- Hardware support: Assistance with hardware malfunctions or issues.
- Remote support: Our technicians can remotely access your system to diagnose and resolve problems.
4. How long does technical support take?
Response times vary depending on the issue’s complexity. We strive to resolve issues as quickly as possible.
5. Do I need to pay for technical support?
Technical support availability depends on your service or product agreement. Please refer to your contract for details.
6. What information should I provide when contacting technical support?
To assist you effectively, please provide the following information:
- Your name and contact details
- Product or service name and model number
- Detailed description of the issue
- Steps you’ve already taken to troubleshoot the problem
7. Can I schedule a technical support appointment?
Yes, you can schedule a technical support appointment for issues requiring in-person assistance or extended troubleshooting time.
8. What is your remote support process?
Our remote support service allows our technicians to access your system remotely to diagnose and resolve issues. You will be prompted to download and run a secure connection tool provided by us.
9. How do I know if my issue is covered under warranty?
To determine if your issue is covered under warranty, please refer to your product warranty or contact our technical support team.
10. What are the common technical issues you can help with?
Our technical support team can assist with a wide range of issues, including:
- Software installation and configuration problems
- Network connectivity issues
- Hardware malfunctions
- System slowdowns or crashes
- Virus and malware removal
Remember, Zia Infotech is committed to providing exceptional technical support. Contact us today for assistance!
