General

What is a refund policy?

A refund policy outlines the conditions under which a customer can receive a refund for a product or service they purchased. It details reasons for eligibility, refund types, timeframes, and return processes.

Do I have a right to a refund?

It depends. Laws about refunds vary by country and region. Generally, if there’s a defect, wrong item, or breach of contract, you are likely entitled to a refund.

When are refunds provided?

We can only pay back a refund if the order can be canceled till it’s dispatched or you will receive the wrong, damaged products.

Products

Can I return a product if I just don’t like it?

Often, no. We only accept returns for defective items, wrong items, or unopened items within a specific timeframe.

What if my product arrives damaged?

Contact us immediately for a replacement or refund. We have processes for damaged goods. Send us an unboxing video that displays a damaged product. Mail us at billing@ziainfotech.com within 24 hours.

Services

Can I get a refund for a service I’m not satisfied with?

It depends on the service and the reason for dissatisfaction. Some services offer guarantees or free trials. If our services are mentioned with a refund policy during checkout then you will be eligible for a refund, otherwise not.

I cancelled a service before it started. Can I get a refund?

This varies by service. Non-refunded services are domains, third-party services like Microsoft 365, Google Workspace, Zoho apps, and cloud services. Partial refund services are website development services, corporate branding services, mobile applications development services, or other customized services.

If the service didn’t deliver as promised. What can I do?

Document the issue and contact us at billing@ziainfotech.com for a resolution. If we don’t rectify it, you may be eligible for a partial or full refund depending on the circumstances.

Additional Tips:

• Always keep your receipt and any relevant documentation.
• Communicate promptly with the us if you have an issue.
• Be polite and professional in your interactions.
• Consider mediation or arbitration if you can’t resolve the issue directly.

Remember: It’s always best to read the refund policy before making a purchase. This helps you understand your rights and avoid any surprises.

Thank you for choosing Zia Infotech. We value your satisfaction and will do our best to ensure a positive experience.